REFUND AND EXCHANGE POLICY
We accept 7-days time frame for returns and exchange products due to the sensitive nature of our mask. Please notify us before returning your item, we are one of the few companies in the market accepting exchanges and refunds during the pandemic.
Refunds & Returns
You have 7- days from the date you receive your product to return and refund.
Please have your receipt or proof of purchase ready.
Item must be unused and the original package must be in perfect condition.
Once received we’ll inspect thoroughly and notify you the status of your request immediately and if approved, we’ll initiate a refund to your credit card or (the original payment method).
If you receive a refund, the cost of shipping will be deducted from your refund.
We will also process any exchanges within 7-days of you receiving the delivery. Item must be unused and the original package must be in perfect condition.
You also need to send us back the original product and order receipt. We’ll arrange the new item to either be shipped out or self pick-up as you requested.
You will be responsible for the shipping fees.
We committed to offer 30-days quality warranty due to manufacturer defects with easy replacement.
- Workmanship issue.
- Material related.
- Within 30-days time frame
You will be solely responsible for paying for your own shipping costs. Shipping costs are non-refundable. If you are shipping an item over $50 you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
3889 Keith St Unit D, Burnaby, BC V5J 5K4, Canada.
3SMASK is committed to 100% customer satisfaction! If you are unsatisfied for any reason, you may send email to us at CONTACT US.