General Questions
How to choose the size of our mask? 
To find the correct size, you need to combine the two measurements below; the Weight Measurement and the Eye-Chin Distance Measurement.
WEIGHT MEASUREMENT
The weight measurement is strongly correlated with the length and size of the face, making it a great measurement for mask sizing.
Instructions:
1. Use a weight scale to find your weight
2. Compare your weight to the table below to find your size
EYE-CHIN DISTANCE MEASUREMENT
The eye-chin distance measurement is a very accurate method for getting the correct mask size.
Instructions:
1. Use a ruler and measure the vertical distance between your lower eyelid and your chin.
2. Compare your measurement to the table below to find your recommended size.
| Mask Measurement (CM) | Weight (KG) | Eye-Chin Distance (cm) | |
|---|---|---|---|
| XS | 14 CM High x 19 CM Wide | 30 and less | 8.9 and less |
| S | 15 CM High x 20.5 CM Wide | 30 - 50 | 8.9 - 10.1 |
| M | 16 CM High x 22 CM Wide | 50 - 75 | 10.1 - 11.4 |
| L | 17CM High x 23.2 CM Wide | 75 - 95 | 11.4 - 12.7 |
| XL | 18 CM High x 24.4 CM Wide | 95 and more | 12.7 and more |
| Mask Measurement (Inch) | Weight (LB) | Eye-Chin Distance (Inch) | |
|---|---|---|---|
| XS | 5 1/2" High x 7 1/2" Wide | 65 and less | 3 1/2" and less |
| S | 5 7/8" High x 8" Wide | 65 - 110 | 3 1/2" - 4" |
| M | 6 1/4" High x 8 1/2" Wide | 110 - 165 | 4" - 4 1/2" |
| L | 6 5/8" High x 9" Wide | 165 - 210 | 4 1/2" - 5" |
| XL | 7" High x 9 1/2" Wide | 210 and more | 5" and more |
For school our suggestion is:
XS：K- G3
S：G4 – G7
M：G8 – Adult
What is the shipping time? 
A: Most models, colors and sizes are in stock and will be shipped within 2 business days from Burnaby. Custom logoed masks will take an additional week. Fully custom designed masks will need 4-6 weeks.
What is the shipping cost?
Q: What is the shipping cost for on line order ?
A: For any order, for delivery in Canada, total amount over $100, shipping is free. For total amounts less than $100, the shipping cost will be $9.98 per order.
For any order, for delivery in the U.S., , total amount over $200, shipping is free. For total amounts less than $200, the shipping cost will be $19.98 per order.
For any order, for delivery outside Canada and the U.S., total amount over $200, shipping is free. For total amounts less than $200, the shipping cost will be $19.98 per order.
Q: what is the shipping cost for customized order
A: For customized order, our quotation didn’t include shipping cost, customer need to arrange pick up or we can quote the shipping cost according to order qty and destination;
How to pre-order? 
We accept customized orders with their own color and logo, delivery will be 4-6 weeks after upon confirmation of the sample. For sample, price, and delivery, you can CONTACT US
How to take care of the 3S Mask
3S Mask(s) can be used continuously as long as the built-in nano film isn’t damaged. The best way to care for your mask is by following the instructions below.
Q: What are the best ways to protect and care for the mask?
A: Soak the mask in warm soapy water for 5 minutes and then gently rinse with water until clean (approximately one minute). Alternatively, place the mask in boiling water for one minute. Hang dry. Please avoid rubbing, twisting or squeezing the mask. Do not use a washing machine to wash the mask or you will risk potentially damaging the built-in Nano Filter.
Q: How many washes should a mask last?
A: As long as the care instructions are followed, a mask will last for a minimum of 50 washes. If proper care is not followed, the mask could be damaged in just one wash.
Q: How often should the mask be washed once?
A: This is a personal preference but not a requirement. MFF masks can be washed once a day or once a week or even once a month… Since the nano filter used on the mask is a mechanical filter, the filtration efficiency will not be affected due to the length of use.
What are the differences between the MFF-3, MFF-5 and MFF-7 masks？
- Material
MFF-3 & MFF-7 use 100% cotton for outer fabric .
MFF-5 use 100% polyester for outer fabric with water repellent.
- Pattern
MFF-3 & MFF-7 have a seam at bottom of mask to fit your chin better and are a little pointier in the noise area.
MFF-5 have a center seam to fit noses better as the nose area is less pointy.
- Earloop and headband
MFF-3 use elastane for the ear loops and headband.
MFF-5 & MFF-7 use fabirc earloop and thicker headband which is more comfortable.
MFF-5 & MFF-7 have Canada Flag at earloop.
Returns and refund policy
We accept 7-days time frame for returns and exchange products due to the sensitive nature of our mask. Please notify us before returning your item, we are one of the few companies in the market accepting exchanges and refunds during the pandemic.
Eligibility:
- Please have your receipt or proof of purchase ready.
- Item must be unused and the original package must be in perfect condition.
- Once received we’ll inspect thoroughly and notify you the status of your request immediately and if approved, we’ll initiate a refund to your credit card or (the original payment method).
- If you receive a refund, the cost of shipping will be deducted from your refund.
Exchange:
- We will also process any exchanges within 7-days of you receiving the delivery. Item must be unused and the original package must be in perfect condition.
- You also need to send us back the original product and order receipt. We’ll arrange the new item to either be shipped out or self pick-up as you requested.
- You will be responsible for the shipping fees.
Warranty:
We committed to offer 30-days quality warranty due to manufacturer defects with easy replacement.
Please CONTACT US to report damages.
Eligibility:
- Workmanship issue.
- Material related.
- Within 30-days time frame